CSME Exam Candidates FAQs:
Where can I purchase the ITIL ® books?
The ITIL® books can be purchased from the publisher, TSO .
Where can I find an Accredited Training Organization (ATO)?
For a list of CSME Accredited Training Organizations and their contact information please click on the CSME ATO List link in the main menu above.
What is my Registration Code?
If you have participated in training through a CSME Accredited Training Organization, they should have provided you with your registration code. It is very important that you use the code provided by your training organization.
If you are a self study candidate for the Foundation exam, and do not have a registration code, please note that one is required when created your CSME Account in our Advanced Examination System (AES). The generic registration code for self-study candidates is “61000-090000”. This code should only be used by candidates that have not taken training through a CSME Accredited Training Organization.
What if I cannot find an exam center?
For a list of CSME Exam Centers, please click here .
If you are unable to find an exam center within reasonable distance from your location, please contact support@csme.us with your postal code and the date you would like to test for further assistance.
A CSME Exam Coordinator will either work to identify an alternate testing location for you or to arrange an online proctored exam.
Who do I contact to reschedule or cancel my exam?
Test takers in need of canceling or rescheduling their examination scheduled at a CSME test center should contact support@csme.us or (248) 937-1846 ext 22 for assistance.
Candidates should not contact the test center directly.
What is the cancellation/reschedule policy?
Test takers scheduled to test at a CSME test center are required to provide CSME with 72 business hours notice to cancel or reschedule their appointment. Cancellation and reschedule requests received inside of 72 business hours from the appointment are subject to late cancellation fees.
Please contact support@csme.us or (248) 937-1846 ext 22 for assistance with cancellations and reschedules.
Candidates should not contact the test center directly. Canceling or rescheduling with a test center and not CSME will result in late cancellation fees.
Is training required to participate in the exam?
Training is highly recommended, however not required for the ITIL ® Foundation exam. Training is required for all certificates above the foundation. For the official requirements visit the ITIL Official Website. For a list of CSME Accredited Training Organizations, please click on the CSME ATO List link in the main menu above.
How do I register for an exam with CSME?
If you were sent to CSME through an Accredited Training Organization, you should follow the instructions they provided to you.
If you are participating in a Foundation exam and have self-studied, you should follow the process found from the main menu at Exam Students / Retake & Self-Study Students.
If you are participating in Intermediate or Manager level exams and were not provided instruction from a CSME Accredited Training Organization, follow the instructions process found from the main menu at Exam Students / Retake & Self-Study Students, under the heading on the page “You want to take an exam that has prerequisites”.
When should I expect my certificate?
Certificates for successful candidates are mailed within 10 days of the exams receipt to CSME offices and should be received by candidates no more than 30 days after completing the exam.
If you successfully completed a CSME exam more than 30 days ago and did not receive your certificate, contact support@csme.us for assistance.
When should I expect to see my name on the ITIL ® Successful Candidate Register?
Once you have completed your registration in CSME’s Advanced Examination System (AES) and successfully passed your ITIL Certification exam, your name will be added to the Successful Candidate Registrar (SCR) by the end of the following month.
If you would like your name to be removed from the ITIL® (SCR) contact support@csme.us.
What is the current process for applying to the ITIL® Master Certification?
Anyone that wants to apply for the pilot can contact APMG directly through the service desk. If you would like to take the qualification after the launch you should wait for further information.
Can I use the ITIL ® Logo in my signature line or business cards?
The ITIL ® Intellectual Property is owned by OGC. Their policy for use of any Logos and Trademarks can be found here:
http://www.itil-officialsite.com/faq.aspx?category=General+FAQs&btnSubmit=Open#FAQno67